Module 1 : Understanding Consumer Issues


Created by ACCP Last Updated 17/06/2022 18:16


What's Included

  • 21 Lessons
  • 2-hour self-paced learning
  • Free of charge
  • Certificate of completion
  • Access on tablet and laptop

Click the overview video to learn more.


Module Overview

Expand all Collapse all

21 Lessons

WEEK 1: Basic Concepts and Purpose 8 Lessons



What is consumer protection?

Why does consumer protection matter?

What are basic consumer rights?

Hear from Consumer Champions in ASEAN

Exercise of Week 1

Food for Thought: Consumer rights in your country

Downloadable materials

WEEK 2: Consumer Protection Law and Regulations 5 Lessons
WEEK 3: Stakeholders on Consumer Protection 5 Lessons
WEEK 4: Thematic Highlights 7 Lessons


Welcome to "Understanding Consumer Issues". In this module, you will learn basic concepts and topics related to consumer law, e.g. rights and responsibilities of consumers and businesses. This also includes an introduction to key issues relevant to consumer protection, such as product safety and e-commerce.



The ASEAN Committee on Consumer Protection (ACCP) was established in 2007 by the ASEAN Economic Ministers.

The e-learning initiative as foreseen by the ACCP is in accordance to deliverable 4.1.5 of the ASEAN Strategic Action Plan for Consumer Protection (ASAPCP) 2025. The development of the e-learning tools is supported by the Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH, within the framework of the PROTECT project (2019-2022).