Module 1 : Understanding Consumer Issues

Beginner

Created by ACCP Last Updated 17/06/2022 18:16

(5.00)

What's Included

21 Lessons
2-hour self-paced learning
Free of charge
Certificate of completion
Access on tablet and laptop

Click the overview video to learn more.

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Module Overview

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21 Lessons

WEEK 1: Basic Concepts and Purpose 8 Lessons

Introduction

Preview

What is consumer protection?

Why does consumer protection matter?

What are basic consumer rights?

Hear from Consumer Champions in ASEAN

Exercise of Week 1

Food for Thought: Consumer rights in your country

Downloadable materials

WEEK 2: Consumer Protection Law and Regulations 5 Lessons

Introduction

What issues are commonly covered by consumer protection laws?

How are consumer protection policies developed and evaluated?

Exercise of Week 2

Food for Thought: Consumer laws and regulations in your country

WEEK 3: Stakeholders on Consumer Protection 5 Lessons

Introduction

What makes up an effective consumer protection system?

What roles do different stakeholder play in consumer protection?

Exercise of Week 3

Food for Thought: Roles and actions of stakeholders

WEEK 4: Thematic Highlights 7 Lessons

Introduction

How does consumer protection interact with other policies or laws?

Priority Issues in Consumer Protection

Focus: Consumer Protection in Times of COVID-19

Food for Thought: Interfaces of consumer protection with other issues

Final Quiz

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Description

Welcome to "Understanding Consumer Issues". In this module, you will learn basic concepts and topics related to consumer law, e.g. rights and responsibilities of consumers and businesses. This also includes an introduction to key issues relevant to consumer protection, such as product safety and e-commerce.

ACCP

Administrator

The ASEAN Committee on Consumer Protection (ACCP) was established in 2007 by the ASEAN Economic Ministers.

The e-learning initiative as foreseen by the ACCP is in accordance to deliverable 4.1.5 of the ASEAN Strategic Action Plan for Consumer Protection (ASAPCP) 2025. The development of the e-learning tools is supported by the Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH, within the framework of the PROTECT project (2019-2022).