Consumer Protection 101 - Basic Module

Overview of the essential elements of consumer protection


Created by ACCP Last Updated 10/03/2022 18:17


What's Included

  • 4 Lessons
  • 2-hour self-paced learning
  • Free of charge
  • Access on tablet and laptop

Module Overview

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4 Lessons

Consumer Protection 101 - Basic Module 4 Lessons


Consumer Protection 101

Selected resources



When you buy groceries in the market or shop online, do you know that you have the right to get the right information about the product? 

Are you also aware that you have the right to complain if things go wrong? Do you know whom to go to if you encounter such cases?

Welcome to Consumer Protection 101!
This basic module will provide the essential information you need on consumer rights and other elements of consumer protection: what is it? Who are involved? How does it work?



The ASEAN Committee on Consumer Protection (ACCP) was established in 2007 by the ASEAN Economic Ministers.

The e-learning initiative as foreseen by the ACCP is in accordance to deliverable 4.1.5 of the ASEAN Strategic Action Plan for Consumer Protection (ASAPCP) 2025. The development of the e-learning tools is supported by the Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH, within the framework of the PROTECT project (2019-2022).